Digital Interactive

Digital Goods Interactive is an automated call agent platform with a host of user-friendly features and functions. Digital Goods Interactive provides highly configurable contact center automation solutions tailored to meet strategic customer needs with the quickest speed to market and an optimized cost of service and implementation.

Some common customer-automated inbound and outbound voice applications that run on the Digital's Interactive platform include:

  • Call deflection - intelligent call routing
  • Customer care self-service
    • Account Activation
    • Account Inquiry
    • Account Status and Payments
    • Appointment Confirmations
    • Balance Check and Transfer
    • Dealer/Branch Locator
    • Delivery Confirmations
    • Password Reset
    • Service Call Scheduling
    • Service Connects and Disconnects
    • Service Outage Reporting
  • Collections
    • Interactive Collections
  • Data gathering
    • Automated Survey
    • Transcription Services
  • Notifications
    • Delivery Pre-Notification
    • Deposit and Withdrawal Verification
    • Opt-In Marketing Notifications
    • Outbound Messaging Services
    • Preventative Fraud Notification
    • Product Recall
    • Raincheck Notification
  • Sales self-service
    • Catalog and Order Entry
    • Rate Quote