Home Office Requirements

Associates will need to provide an office that is noise and distraction free, because focusing on customers will be the number one priority during working hours. Be aware that common distractions may include interruptions from family members, cell phones, television, music, doorbells and pets.

Computer Requirements - Personal computer can be a laptop or desktop configured with:

  • Operating system – Windows XP, 7, Vista - 32 or 64 bit, Mac OSX
  • RAM – Minimum 1 GB
  • Processor Speed – Minimum 1.7 GHz
  • Free Space – 35 MB
  • Anti Virus - Norton/Symantec, McAfee or Avast



For your convenience, our application process includes a built-in computer diagnostic test to determine if your computer meets our requirements.


Internet Requirements:

  • High speed Internet access with DSL or cable
  • We cannot support dial-up, satellite or Internet Keys
  • Internet speed – Download speed 1.5 MB, upload speed 300 kb

Telephone Requirements:

  • Dedicated analog or digital land line – can be installed after accepting position, but prior to starting training
  • Long-distance service plan is not required
  • Voice over Internet Protocol (VoIP)
  • Cannot use cell phones
  • Once hired, associates may be required to purchase a Digital Goods approved telephone

 

Headset Requirements:

  • Once hired, associates will be required to purchase a Digital Goods approved headset