Back Office Services

Digital Goods provides a unique blended service model through the overlay of multiple front-office and back-office functions in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business. Through the leverage of our vast footprint, Digital Goods has the ability to deliver a flexible global solution that is scalable to meet any demand. We offer a tiered portfolio of back-office services to address the varying needs of our clients:

  • Domain Knowledge Back-Office Processing: Digital Goods uses proprietary intellectual property-which includes the people, process and technology across different "rules-based" transaction processing-in a variety of domains to deliver lifecycle solutions in areas such as:
    • Engineering design
    • Claims processing
    • Catalog support
    • Continuity support
    • Meter-to-cash services
    • On-site inventory management
    • Sales field support
    • Ticket processing
  • Account Management Services: Digital Goods provides end-to-end customer management services that add value to our clients through an integrated customer experience management offering that includes:
    • Accounting support
    • Order/sales support
    • Accounts payable
    • Exceptions management
    • Compliance oversight
    • Case management
    • Supply chain management
    • Provisioning
    • Licensing administration
  • Transaction Processing Services: Digital Goods delivers flexible and efficient solutions for our clients who value service excellence by equipping them with document-processing technologies and other sought-after items such as:
    • Scanning and imaging
    • Data entry
    • Payment processing
    • Lettershop/laser printing
    • Application processing
    • E-mail management
    • Correspondence management
    • Service changes
    • Information capture